Terms & Conditions

The not so Fine Print

This page contains the Blue Flame Social Media Terms & Conditions (Terms) which are referred to in the Blue Flame Social Media Order Form and Cost Summary documents (Order).

If an Order has been completed and executed by the entity identified as the customer in the Order (you, your) and by Blue Flame Social Media Pty Ltd ACN 152 500 564 (we, us), you have entered into an agreement for us to provide you with services in accordance with the Order and these Terms (collectively, the Agreement).

Our Privacy Policy also forms part of these Terms.

Our Obligations

Subject to the other terms in this Agreement, we will provide you with social media services which include:

  1. developing a strategy designed to enhance the social media presence of your business;
  2. creating and disseminating marketing and promotional content about your business via Social Media Sites; and
  3. monitoring and providing you with feedback on the status of your business’ online social media presence;

(collectively, the Services).

The specific features of the Services we will provide you with are as set out in your Order

Duration

We will provide the Services to you for the period of time specified in your Order (Duration). The Duration commences on the date of execution of the Order by all parties (Commencement Date).

Fees

In consideration for us providing the Services, you must pay us the fees specified in your Order (Fees) for the Duration.

Depending on which option is specified in your Order, the Fees are payable in advance without deduction, set off or counterclaim, by way of:

  1. equal monthly instalments payable on the date of each month that corresponds to the Commencement Date (e.g. if your Commencement Date is 15 November your first payment will be on that date and your second payment will be on 15 October); or
  2. one annual lump sum payable on each anniversary of the Commencement Date;(the Billing Date).

Your first payment of the Fees is due on the Commencement Date.

Billing

Fees are to be paid via one of the following payment methods as nominated in your Order (Payment Method):

Direct Debit

By specifying this Payment Method you authorise us to automatically direct debit your nominated credit card or bank account for the Fees on each Billing Date. You must ensure that your nominated credit card or bank account is current, valid and accepted by us throughout the Duration.

We may vary your Billing Date without notice at times to account for:

  • differences between months (e.g. if your monthly Billing Date is the 31st, for 30 day months you will be charged on the 30th);
  • where your Payment Method has not been charged successfully and we are re-attempting to charge you;
  • leap years; or
  • where you have changed from monthly to annual payment of the Fees or vice versa.

Credit Card Payment

By specifying this Payment Method we will charge your nominated credit card for the Fees. We currently accept payment via Visa or MasterCard.

Invoice

By specifying this Payment Method, we will issue you with an invoice for the Fees on or around each Billing Date. Within seven days of receipt of each invoice, you must pay the Fees to us in full via any of the methods nominated in the invoice.

Pay per Use

Any services you have requested which are outside of the scope of Services identified in your Order (Extra Services), will be charged via your Payment Method before we provide the Extra Services.

Changing your Payment Method

You must give us 30 days notice if you wish to change your Payment Method.

GST

Terms this clause have the same meaning as given to them in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Unless otherwise specified in your Order all Fees are quoted exclusive of GST and are in Australian dollars. Our Services constitute a Taxable Supply and you must pay to us, in addition to the Fees, any GST on the Supply at the same time and in the same manner in which you pay the Fees to us. We will provide you with a Tax Invoice for the Supply.

The Services

We will endeavour to provide the Services:

  1. in a timely manner;
  2. with due care and skill;
  3. in accordance with the Social Media Terms; and
  4. in accordance with your reasonable instructions.

You hereby authorise us to do all things we deem necessary to provide the Services effectively, including but not limited to carrying out the following actions on Social Media Sites on your behalf and under your name throughout the Duration:

  1. create, maintain and control accounts and access information;
  2. post content and use any other functionality;
  3. manage responses from and interact with users; and
  4. manage business connections.

Content

In the course of providing the Services, we will generate promotional and marketing content in relation to your business for publication on the Social Media Sites (Provider Content). The quantity and type of Provider Content created and published will vary from time to time at our discretion, based upon the social media strategy we are implementing for your business.

In order to create Provider Content we will require information from you about your business. This may include access information for the Social Media Sites or your existing websites, data, content, text, images, logos, trademarks, promotional materials, product or service information, comments, reviews, audio and video clips or anything else you provide to us or which you otherwise disseminate yourself (Owner Content).

We will not publish or otherwise disseminate any Provider Content without your approval to do so (Approval). Approval may be requested by us and/or given by you either in writing or verbally.

You must respond to any request for Approval or Owner Content in a timely manner as your failure to do so may impact on our ability to provide the Services effectively.

Despite anything to the contrary in this Agreement, you acknowledge that, in the course of providing the Services, we may, at our sole discretion:

  1. refuse to use or publish any Provider Content or Owner Content (collectively, Content);
  2. delay in providing the Services if you have not responded to a request for Owner Content or Approval;
  3. remove or modify any published Content; and
  4. change our social media strategy for your business.

Interactions

You may receive comments, emails, messages, reviews, enquiries, requests or any other content published by third parties on the Social Media Sites (Third Party Content). We will interact with Third Party Content on your behalf and in your name, at our discretion, in the course of providing the Services such as by responding to, deleting or editing the Third Party Content (Interactions).

Monitoring

Our social media managers core working hours are 8:30am – 5:00pm, Monday – Friday. However, as part of our service, your social media manager will be monitoring your Social Media Sites Monday to Sunday from morning until night, including all weekends and public holidays.

Extra Services

You may from time to time request that we provide Extra Services. These may be authorised by you in writing or verbally. Any Extra Services will be provided subject to this Agreement.

Your Obligations

You agree and warrant to us for the Duration that:

  1. our use of any Content when providing the Services will not violate any Applicable Laws or Social Media Terms;
  2. you are entitled to use and authorise us to use, any Owner Content in connection with the Services and our use of any Owner Content will not infringe any third party rights;
  3. you will not provide Owner Content that is illegal, defamatory, abusive, harassing, pornographic, indecent, obscene, hateful, racist, or otherwise objectionable;
  4. you will provide us with true, accurate, complete and current information pertaining to your business as necessary for the provision of the Services;
  5. you will promptly provide us with any assistance and information requested by us to provide the Services including responding to any correspondence from us in a timely manner;
  6. you will familiarise yourself with and comply with the Social Media Terms in your own use of the Social Media Sites;
  7. you will not use or interact with the Social Media Sites, the Content or Third Party Content improperly or illegally or otherwise in a manner that contradicts or hinders our provision of the Services effectively;
  8. you will promptly advise us of any improper or illegal activity on the Social Media Sites or if you suspect the security of or access to the Social Media Sites has been compromised;
  9. you are solely responsible for ensuring that any Content complies with any specific laws or regulations applying to your business.

Intellectual Property

You retain all Intellectual Property Rights in the Owner Content and all Intellectual Property Rights in the Provider Content vests in you upon creation.

Despite the above, we solely retain all rights, title and interest, including Intellectual Property Rights, in any of our Confidential Information, including that which has been used in the course of providing the Services.

You grant to us, for the Duration, a non-exclusive, worldwide, royalty free license to use, perform, reproduce, display, publish, adapt, modify, transmit, distribute, improve, create derivative works from, sub-license and otherwise exploit the Content for the purpose of providing the Services.

You also grant to us a perpetual, non-exclusive, worldwide, royalty free license to use your business’ name, trademarks and other branding and any comments or feedback you provide us with, for the limited purpose of marketing our own business both during and after the Duration.

You will not attempt to copy, reproduce, decompile, reverse engineer, disassemble, manipulate, impair or disable our Confidential Information.

Privacy Obligations

We handle Personal Information in accordance with our Privacy Policy. You must familiarise yourself with and ensure that any Content and use of the Social Media Sites by you complies with our Privacy Policy and the Privacy Act 1988 (Cth).

Confidential Information

We must keep any Confidential Information we obtain about your business confidential and not disclose it or allow it to be disclosed to a third party unless required by law or to provide the Services.

You must keep any Confidential Information you obtain about our business confidential and not disclose it or allow it to be disclosed unless required by law.

Both parties must take reasonable precautions to maintain the confidentiality of the Confidential Information of the other party.

Suspension

In addition to any other rights we have, we may temporarily suspend the Services where:

a.     you fail to meet any of your obligations under this Agreement, including where any payment to us is overdue; or

b.     the parties otherwise agree in writing to the suspension.

Termination

We may terminate this agreement immediately without notice to you if you:

  1. fail to pay any amount due to us when required under this Agreement and do not remedy this within seven days of the date the amount was due;
  2. breach the Social Media Terms or any Applicable Laws;
  3. fail to remedy any other breach of this Agreement within ten days of notice from us; or
  4. we become aware of any act or omission by you or a third party in connection with your business or the Services that we reasonably believe could result in significant harm or legal liability for us or damage to our reputation; (Default).

Either party may otherwise terminate this Agreement upon giving the other party thirty days prior notice.

Effect of Termination

If we terminate this Agreement for Default, you must pay us the Fees that would have been payable to us for the remainder of the Duration. If we otherwise terminate this Agreement you must pay us the Fees payable up to the effective date of the termination.

If you terminate this Agreement you must pay us the Fees that would have been payable to us for the remainder of the Duration, up to the equivalent of three equal monthly instalments of the annual value of the Fees, to cover our costs associated with the early termination.

On expiry or termination of this Agreement we will cease to provide the Services to you. Provided that you have at all times complied with this Agreement, we will hand over to you within a reasonable time after expiry or termination, all usernames and passwords required to access accounts on Social Media Sites which we have registered in your name whilst providing the Services.

The parties must return or destroy any Confidential Information they hold of the other party within 14 days of the date termination or expiry takes effect.

Expiry and Renewal

Unless either party notifies the other party at least fourteen days before expiry of the Duration that they do not want to renew this Agreement, this Agreement will automatically renew on expiry of the initial Duration on a month to month basis (Monthly Agreement). Either party may terminate the Monthly Agreement by giving the other party thirty days prior notice.

Liability

To the maximum extent permitted by law, our Services are provided ‘as is’ and ‘as available’ with all faults and without any warranty, guarantee or representation made by us as to the accuracy, reliability or completeness of the Services. In particular, we do not guarantee, warrant or represent that the Services will achieve any specific results for your business (such as increased Social Media Site traffic, sales or otherwise).

We disclaim all liability for any loss or damage (including, but not limited to, special, indirect, consequential loss or damage, loss of profits or loss of data), howsoever arising directly or indirectly in connection with:

  1. the provision of the Services;
  2. the Content;
  3. the Social Media Sites;
  4. Third Party Content and Interactions;
  5. any breach of this Agreement by you;
  6. any delay in providing the Services due to circumstances beyond our control or your failure to provide any instructions or information; and
  7. your business and use of the Social Media Sites.

These Terms of Use do not limit any non-waivable rights that you may be entitled to by law. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You may be entitled to a resupply or refund for a major failure of the Services. You may also be entitled to compensation for any reasonably foreseeable loss or damage caused by a failure of the Services. Where our liability cannot be fully excluded by law, we limit our maximum liability at our option, to:

  1. the supply of the Services again; or
  2. the payment of the cost of having the Services supplied again.

Indemnity

You agree to indemnify and hold us harmless from and against any liability, loss, damage, costs (including legal costs), expenses or other liability we suffer or incur arising out of or in connection with any claim or demand against us by you or any third party, which arises from or is connected with:

  1. the Services;
  2. the Content;
  3. the Social Media Sites;
  4. Third Party Content and Interactions;
  5. any breach of this Agreement by you;
  6. any delay in providing the Services due to circumstances beyond our control or your failure to provide any instructions or information; and
  7. your business and use of the Social Media Sites.

The indemnity given by you is reduced to the extent that any gross negligence by us has contributed to the liability arising.

General

  1. This Agreement may only be amended by written agreement between all parties;
  2. You may only assign your rights and obligations under this Agreement with our written consent;
  3. This Agreement supersede all previous agreements about its subject matter and any agreements collateral to those agreements. This document embodies the entire agreement between the parties;
  4. The failure of a party to require full or partial performance of a provision of this Agreement does not affect the right of that party to require performance subsequently;
  5. A right under this Agreement may only be waived in writing signed by the party granting the waiver, and is effective only to the extent specifically set out in that waiver;
  6. The laws of Queensland, Australia govern this Agreement;
  7. A clause or part of a clause of this Agreement that is illegal or unenforceable may be severed from this Agreement and the remaining clauses or parts of the clause continue in force;
  8. Unless otherwise expressly stated in this Agreement, any notice or consent to be given to a party under this Agreement is only effective if given in writing to that party;
  9. This Agreement shall prevail to the extent of any inconsistency between them and any other document associated with the transactions contemplated by this Agreement;
  10. A reference to a party includes that party’s related entities, employees, agents and contractors;
  11. We may subcontract to any party the performance of all or any of our obligations under this Agreement; and
  12. The Continuing Clauses survive termination or expiry of this Agreement.

Definitions

Where used in this Agreement, the below terms have the following meanings:

Applicable Laws means all laws applicable to the Services and your business including, but not limited to the Privacy Act 1988 (Cth) and the Copyright Act 1968 (Cth).

Continuing Clauses means the clauses headed ‘Confidential Information’, ‘Liability’, ‘Indemnity’, ‘General’ and ‘Definitions’.

Confidential Information means the information, forms, specifications, processes, methodologies, statements, strategies, plans, applications, formulae, source codes, trade secrets, drawings and data (and copies, notes, reports and extracts made of or from that information and data) concerning any of the following:

(a)        the operations and dealings of a party or its business;

(b)        the organisation, finance, customers, markets, suppliers, plans, opportunities, technology and know-how of a party; and

(d)       the existence, subject matter and contents of this Agreement.

Intellectual Property Rights means all present and future intellectual or industrial property rights anywhere in the world, including without limitation any copyright, moral right, patent, trade mark, registered or unregistered design, registered or unregistered plant breeder’s right, trade secret, knowhow, right in relation to semi-conductors and circuit layouts, trade or business or company name, indication or source or appellation of origin or other proprietary right or right of registration of such rights including improvements thereto.

Personal Information has the meaning given to it in the Privacy Act 1988 (Cth).

Social Media Site means any website, application, social network, platform, search service, messaging service or other third party service which we may use from time to time, at our discretion, in connection with providing the Services. This may include but is not limited Facebook, Twitter and Google+.

Social Media Terms means the terms and conditions of any Social Media Site.