What to do if you’ve lost ownership of your Facebook page
There seems to be something in the air at the minute as we’re seeing more and more new clients moving to us after being burnt by their last agency. Frustratingly, more often than not, as we take them on, we’re finding their actual setup is in a complete mess.
For example, we found one new clients page was owned by an agency they used years ago that has since closed shop. That agency setup and claimed the clients Page and Pixel under their own Business Manager (very bad practice). No other agency they’ve taken on since then (until now) had unfortunately done anything about it. Of course, as the offending agency is no more, there is no one to approve the transfer or even access to the Page. Closing the page down and starting again is not an option because of the age and size of the audience they have.
So, if you find yourself in this type of situation, what do you do?
Luckily, there is a way! You can apply to Facebook to regain access to your page. To do this you can contact Facebook directly via either of these two links;
You will also need the following documentation:
i. A copy of a valid government-issued photo ID, such as a current driver’s license or a passport, of the individual signing the statement. You can find the different kinds of IDs they accept in the Help Center: https://www.facebook.com/help/159096464162185?ref=cr
ii. ALL Clients/Partners: A signed statement from a person with sufficient knowledge and authority over this matter that includes all of the below items.
i. A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable);
ii. The name of the current person(s) who manage the Page, as applicable;
iii. The relationship of the above person(s) to the Page; An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable;
iv. All documentation supporting your request (Business License or certificate of incorporation under the business Page’s name to prove requester’s authority over the business)
v. The Facebook account or email address associated with the Facebook account that you wish to have added as the new admin of the Page;
vi. A declaration that the information you have provided is true and accurate (e.g. “I certify that the information provided is true and accurate”) – your statement must include similar language.
The process should normally take about 72 hours for your application to be reviewed and with any luck, you’ll have rights to your page again.